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Shipping & Handling Policy
We acknowledge the special relationship we establish with each customer. You and your order are important to us. We will make every attempt to fill your orders as quickly as possible. We represent several different manufacturers and ship from multiple locations. As a result, items ordered together are not necessarily billed and shipped in the same box or together. The charges for a split order are calculated on real-time shipping per weight and fullfillment location. Shipping charges will be displayed in the shopping cart at checkout. These charges include the cost of shipping, handling and preparing your products to be delivered to you safely and in good condition.
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All orders are shipped UPS, FedEx, DHL or USPS Priority Mail depending on manufactures choice and availability.
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Please allow 48 hours for processing your order and 4 -14 business working days for delivery (This does not include weekends or holidays).
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UPS, DHL and FedEx shipping is available in the contiguous U.S.(Selection made at Check-out is to calculate real-time shipping cost. Does not necessarily designate shipper that will deliver your order.)
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Alaska and
Hawaii must choose Express Shipping only.(We currently do not offer this; if you are interested, please email us or call us with your requests.)
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We can not ship to APO, FPO or
PO Boxes.
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Prices of items and shipping charges are subject to change at any time.
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Items marked with (OS), or specifically indicated as OVERSIZED, will require higher shipping fees.
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We occasionally will offer Free Shipping Specials. They are within the contiguous US only. And the method of shipping is Ground only. The carrier will be determined by the manufacturer and location.
Order Processing:
After you submit your order, you will receive a computer-generated email confirmation that your order was placed. If you are paying by credit card, you will receive another email with confirmation of the transaction.
Order Changes and Cancellations:
There will be a $5.00 processing fee for all orders cancelled after a 24 hour period and before order shipment. If your order has already shipped, shipping fees will be applied to the cancelled order. Refund will only apply to the product total. No fee will apply if cancelled within a 24 hour period. Once your order has been placed, and you have received your electronic confirmation email, we cannot make changes to the product you have ordered. If you need to return the product, please follow the return procedures outlined above. If additional items are needed, you will need to place another order. Please note: Personalized items are not returnable. If you have an issue with an order, please contact us. We want to make your experience with Cyber-savvyshop one that benefits you and the ones you tell about us!
Sales Tax
All
North Carolina orders will incur a 7.00% sales tax on the Total order with the exception of
Dare
County which will be 8.00% because of a special tax approved by the North Carolina General Assembly. We are required by N.C. state law to collect these taxes on all residents of N.C. that purchase products from us.
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